Midwest Behavioral Health Network (MBHN)
New Avenues offers a full range of behavioral health care programs, including managed behavioral health benefit administration, preferred provider networks, utilization review, and benefit design. We are a behavioral health management company that has provided employee assistance services for almost 25 years and behavioral health administration services for six years under the name of the Midwest Behavioral Health Network. We currently administer behavioral health benefits for HMO and self-insured ERISA group health plans, provide employee assistance to many regional companies with locations in fifteen states, and conduct gate-keeping in collaboration with several different TPA's on behalf of our EAP client companies. The Midwest Behavioral Health Network is registered in the state as a specialized Preferred Provider Organization (PPO). New Avenues is licensed as a utilization review agent and a third party administrator.
Our Managed Behavioral Health Care Offers
- Fully credential preferred provider network of hospitals, psychiatrists, psychologists and therapists
- Toll-free number for access and 24-hour availability for members
- Utilization review programs for inpatient and outpatient services
- Benefit administration by professional Care Managers under supervision of Medical Director
- Claims processing or re-pricing of claims
- Quality improvement program monitoring performance and satisfaction
Does an Employee Assistance Program integrate with a Behavioral Health Care Program?
New Avenues has provided employee assistance programs for over 25 years. It is highly advisable to deliver an integrated EAP and behavioral health program with one access point. This provides referral assistance and ease of entry to the employee for a broad range of problems, is typically perceived of as a high value benefit in that it allows for short term counseling at no charge, is strictly confidential, no medical diagnosis involved, and has a wide variety of family and work problems that can be addressed within the scope of the EAP. If the member and professional determine that longer or more intense behavioral health treatment is indicated, then the member's treatment is seamlessly transitioned into the insurance benefit coverage through the case management process.