New Avenues Employees & Families

Member Consent for Case Management and Authorizations

New Avenues Employee Assistance Program (EAP)

Balancing work and family life is a challenge in today's fast-paced world. Troubling personal and family issues can affect our focus and sense of well-being. By providing an Employee Assistance Program (EAP), employers recognize the importance of supporting valuable employees.

The New Avenues EAP is an important benefit that gives employees and their family members an easy, meaningful way to deal with personal and work-related problems with surprisingly quick and positive results. Many issues can be resolved with confidential short-term counseling sessions that are free to employees and their families.

The range of problems that can be addressed with an EAP is wide, as are the benefits to both employees and employers. Some typical situations where an EAP can be used include:

  • A child has a chemical dependency.
  • An employee needs help knowing how to cope with stress generating from a family member's poor health issues.
  • A depressed employee's behavior is causing problems for an entire department.
  • Everyday friction at work has escalated into major drains on productivity.
  • Employee marital or family problems are having an impact on worker productivity, attendance and attitude.

New Avenues provides a full range of support materials including an employee orientation video. In addition, the EAP can provide critical incident stress debriefing after a traumatic event occurs, a Management Referral Program, treatment after drug testing, and specialized training programs.

 

 

How Managed Behavioral Health Care Works

How do members access their Behavioral Health Care benefits?

Call Midwest Behavioral Health Care Network (MBHN) for referral assistance and pre-certification of care at 800-223-6246 or 574-271-5177. Emergencies are handled 24 hours a day 365 days a year by trained professionals. This line is open from 9:00 a.m. to 5:30 p.m. Mondays through Thursdays and until 5:00 p.m. on Fridays. After hours, our answering service is maintained, supported by two Care Managers who take emergency calls from members requesting help or hospitals regarding any admissions. A Care Manager will assess and referral to an appropriate provider.

What is the training level of the MBHN Care Managers and Network Providers?

MBHN Care Managers are licensed psychiatric nurses, or masters level social workers.

What are the credentials of the Providers?

Our Midwest Behavioral Health Network credentials and contracts with only experienced, licensed practitioners and facilities:

  • Psychiatry
  • Psychology
  • Clinical Social Work, Marriage And Family Counselors, Mental Health Counselors
  • Psychiatric Advanced Nurse Practitioners
  • Intensive Outpatient Programs
  • Partial Hospitalization Programs
  • Inpatient Programs

View the Provider Network List

How quickly can a member expect to see a Provider?

New Avenues and MBHN have a standard that emphasizes care in a timely manner. If a member:

  • Has an emergency, he or she will be directed to the nearest access center or professional immediately
  • Has an urgent situation the member will be seen within 48 hours
  • Has a need for a routine care - appointments are available within 10 days of the request.