Why Choose New Avenues
A History of Quality
New Avenues has served Indiana companies for nearly a quarter of a century and has a legacy of outstanding service. The New Avenues team offers skills and professional credentials that are unmatched in this area. But the qualities that make us most proud are the competent and caring manner in which our staff serves its members.
Exceptional Client Retention
Our clients have remained with us for years. We believe this to be a result of our long-standing business philosophy of building business partnerships through trust, collaboration, and exceptional service.
Documented Patient Satisfaction
Written surveys by EAP clients over the past three years indicate a 94% satisfaction level with the providers and services offered by New Avenues EAP. Our toll-free number provides 24-hour access for emergencies. We provide personal service to every member. And we monitor our service: Over 98% of member calls are answered within three rings by our staff.
The Finest Clinical People
Getting your employees the best and most appropriate clinical providers is our mission. Our extensive, multi-specialty provider network assures that your people receive the finest clinical care from the start. Our credentialing program ensures the qualifications, experience, and credentials of every professional in the network. We use both criteria exclusive to New Avenues and the credentialing guidelines of the National Committee for Quality Assurance, the leading accreditation body of the managed care field.
Solution-focused Model
practices are based on a strong belief in the strength of the individual and the family. Our approach to managing care is resource based, helping people command and focus all their personal resources toward a solution that is appropriate to them in their work, family or social contexts.
Economical
The cost of providing a New Avenues Employee Assistance Program amounts to just pennies per employee per day. Compare this to the cost of lost productivity, absenteeism or replacing an employee, and the savings can be significant. The Midwest Behavioral Health Network program delivers to health plans cost containment through its negotiated rates and specialized utilization management. Network clinicians are contracted at significantly discounted fees which means the savings can be passed along directly to the health plan sponsor and the member.