We Live Our Values
We are committed to:
- Upholding the integrity and trust upon which we were founded;
- Training and supporting our valuable team of employees;
- Respecting the professionalism of providers;
- Maintaining the privacy and confidentiality of all members whom we serve;
- A belief in the strength of the individual and the family, viewing each individual as having capacity for resolving issues within one's work, family, and social context;
- Offering the public a broad range of choice, expertise, and trust of the professionals credentialed and approved to participate in the Network;
- Delivering service and a high degree of satisfaction at all levels of interaction through compassionate, personalized, and respectful business relations;
- Responsible, timely, reasonable, and honest handling of claims, authorizations, and fees;
- Ethical clinical case management under the direction of a psychiatrist with input and review by a formal committee of professionals from the region, maintaining the highest professional standards.
- Establishing relationships, partnerships, and collegiality with whomever we work such that the goals of our many stakeholders are accomplished through association with us.
We have proven that behavioral health care can be successfully delivered to employee groups using solutions which feature sound benefit design, effective clinical approaches, experienced case management, solution-oriented providers, and responsible management of resources. High customer satisfaction is our daily goal. The staff of New Avenues is motivated and enthusiastic about the opportunity to serve all its clients and members.