Owned and Operated by Practicing Professionals

New Avenues is owned and operated by practicing behavioral health and human resource professionals. The three founding partners, Dot Feldman, LCSW, MBA, Kay Grask, LCSW and Tony Berardi, Ph.D. remain actively involved in New Avenues and work to ensure that the quality, values and service levels of their original company are maintained and improved as New Avenues expands. Michael Carr; MBA, joined the partnership in 2000, bringing expertise in human resource management.

Personnel

CEO and President: Dot Feldman, LCSW, MBA

Executive Director: Kathleen A. Ponko, LCSW, MBA

Medical Director: Kearn Hinchman, DO

Director of Administrative Operations: Patricia Teverbaugh

Care Managers:

  • Diane R. Guerrant, BSN, RN, MA
  • Laura Happ, MA, LCSW
  • Marge Pinter, RN.C, BS
  • Kathy Poe, RN.C, LMHC
  • Vickie L. Warner, MSW, LCSW

Member Services:

  • Member Services Specialists:
    • Pam Claeys
    • Linda Dilks
    • Pam Wilfing

Coordinator of Appeals and Grievances:  Pam Wilfing

EAP SERVICES:

  • Coordinator of EAP Corporate Services:  Nancy Pietrangeli, M.ED.
  • Coordinator of EAP Business Development:  Lou Ann Dobbins, MS, CEAP
  • Corporate Consultant:  Bonnie Bonham
  • Corporate and Member Services Specialist:  Raji Turner

Provider Relations Manager: Robin Staples

  • Provider Relations Specialist:  Wendy Pavich

Claims Manager:  Tammy Hines

  • Claims Specialist:  La Rhonda Hosea
  • Claims Specialist:  Sherry Lambert                 

MIS Manager: Kim Brant

Accounting Manager: Carole Shepp

Administrative Assistant:  Margery Clark

  •                       Our EAP Staff is dedicated to serving You.