40 Years and Growing!   New Avenues, Inc., is celebrating its fortieth year as an  employee assistance   program  (EAP).  The company was established in 1978 by three therapists in South Bend, Indiana, who recognized a need in the workplace for behavioral health services.  The therapists began treating individuals from client companies in their private counseling practice and at employment sites. The response was overwhelmingly positive.  Demand for services grew as did requests for specialized programs.  From this small agency, New Avenues evolved into a network of behavioral health professionals capable of servicing clients in all 50 states and internationally. The company remains clinician-owned and operated.  New Avenues serves employers of all sizes and from all business sectors with a line of  EAP products  that can be customized to meet the needs of any company.  Through their  Midwest Behavioral Health Network , New Avenues manages behavioral health benefits for enrollees in HMOs, carve-outs, self-funded, fully-funded and point-of-service programs as well as Medicare Advantage plans.  The New Avenues EAP/Midwest Behavioral Health Network is one of the largest privately-owned behavioral health networks in the Midwest.  In 2016, New Avenues began offering EAP Integrated Care in concert with primary physician care via tele-mental health at several employer on-site health clinics.  An employee’s ability to connect directly with New Avenues via secure video while at the clinic has significantly increased access to care and has encouraged employees to view mental health as part of their overall well-being.   President and CEO, Mary Kowalski, says, “We wish to thank our loyal New Avenues staff, directors, providers and clients for helping to build our company and for inspiring our expanding suite of products. In 2018, we will continue to develop our tele-mental health care while staying true to our signature  personal touch  service.”

40 Years and Growing!

New Avenues, Inc., is celebrating its fortieth year as an employee assistance program (EAP).  The company was established in 1978 by three therapists in South Bend, Indiana, who recognized a need in the workplace for behavioral health services.  The therapists began treating individuals from client companies in their private counseling practice and at employment sites. The response was overwhelmingly positive.  Demand for services grew as did requests for specialized programs.  From this small agency, New Avenues evolved into a network of behavioral health professionals capable of servicing clients in all 50 states and internationally. The company remains clinician-owned and operated.

New Avenues serves employers of all sizes and from all business sectors with a line of EAP products that can be customized to meet the needs of any company.

Through their Midwest Behavioral Health Network, New Avenues manages behavioral health benefits for enrollees in HMOs, carve-outs, self-funded, fully-funded and point-of-service programs as well as Medicare Advantage plans.  The New Avenues EAP/Midwest Behavioral Health Network is one of the largest privately-owned behavioral health networks in the Midwest.

In 2016, New Avenues began offering EAP Integrated Care in concert with primary physician care via tele-mental health at several employer on-site health clinics.  An employee’s ability to connect directly with New Avenues via secure video while at the clinic has significantly increased access to care and has encouraged employees to view mental health as part of their overall well-being. 

President and CEO, Mary Kowalski, says, “We wish to thank our loyal New Avenues staff, directors, providers and clients for helping to build our company and for inspiring our expanding suite of products. In 2018, we will continue to develop our tele-mental health care while staying true to our signature personal touch service.”

About Us

New Avenues is a behavioral health management company that provides highly accessible and distinctive employee assistance and Work-Life programs, behavioral health services, and specialized business solutions. Clinician owned and operated, New Avenues is intent on caring for both the individual and the organization. Our success is measured in consistently outstanding patient experience and in the longevity of our relationships. With a 40 year history of service and a record of accomplishment in the clinical marketplace, New Avenues delivers a culture of empathy, trust and service that drives employee job satisfaction, productivity and well-being.

New Avenues welcomes the opportunity to serve you.

  • New Avenues serves over 250,000 lives who are enrolled in employee assistance, behavioral health programs, or organizational development services known as our Specialized Business Solutions.

  • About 130,000 employees and family members are covered under the employee assistance program and work-life programs from healthcare, education, municipalities/government entities, manufacturing/distribution/construction, banking and service industry sectors.

  • Another 120,000 persons are covered under behavioral health benefit administration services using the Midwest Behavioral Health Network through enrollments in HMO, carve-out, self-funded programs, point-of-service, Medicare Advantage plans and integrated EAP and behavioral health programs.

  • The New Avenues EAP and Midwest Behavioral Health Networks have become one of the largest privately owned behavioral health networks in the Midwest, contracting with over 2700 professionals. New Avenues has the capacity to service all 50 states and over 200 countries.

  • Member experience with surveys consistently indicate over 90% satisfaction.

A Brief Company History

In 1978, New Avenues Employee Assistance Program was founded in South Bend, Indiana by Family Learning Center partners, Dot Feldman, LCSW, MBA, CEO, Kay Grask, LCSW, and Tony Berardi, Ph.D., making it one of the earliest established programs in the nation.  Originally, the New Avenues EAP was delivered through their clinical practice at numerous Family Learning Center sites under a staff model.  Over the next 25 years, the EAP grew, expanded and diversified to meet the changing needs of its customers. As large employers and managed care organizations requested more service coverage in multiple locations, New Avenues evolved into a network model. A three year joint venture (’97-’99) with Ancilla Systems, Inc. merged the New Avenues highly-regarded EAP with Ancilla’s first class Midwest Behavioral Health Network, increasing the opportunity for integrated behavioral health programs. Ancilla Systems, Inc.’s decision to change its corporate priorities led to an amicable buy-back (’99) by the original New Avenues owners. In 2000, Michael Carr, a human resource executive and the former liaison partner from Ancilla, became an equal partner and Executive Vice-President of New Avenues. The owners and staff are committed to innovations in helping people and companies find dynamic, integrated solutions for optimizing productivity and well being.